About
I’m am an IT professional and relentless tech team leader with uncanny ability to bring people from all walks of organization together to solve issues at the heart of operational success and contribute to the business value stream. Agile and lean in my orientation, customer focused and team-motivated, I thrive on challenges and collaboration, bringing the best out of people while having fun addressing mundane as well as exhilarating tasks.
Senior IT Manager
Alibaba Group (U.S.) Inc. (http://www.alibaba.com) – Bellevue, WA
- Responsible for entire North America IT team operations and managing help desk team
- Redefined Overseas IT service team from policy procedure, guideline, SLA, Service mode and the result of highest overall user end-user satisfaction in operation team
- Standardized office infrastructure matrix to optimize budgeting, ROI and user experience across the board
- Defined the M&A IT integration procedure and checklist reduce integration complexity
- Data-driven on the measuring IT performance and strategy on IT plan
- Generated saving in excess of 30% of IT budget by restructuring operations and consolidating IT contracts
Languages
- C++
- ASP
- PHP
- C#
- SQL
- Materialize
- Bootstrap
- Express
- HTML
- CSS
- JavaScript
- JQuery
- Node.js
- Handlebar
- Chart.js
- Sequelize
Resume
Education
Master of Science in Computer Information Technology Systems
2011 - 2013
University of Houston
Bachelor of Science in Computer Science with minor in Management
2002 - 2005
Dallas Baptist University
Certification
Coding Boot Camp
On-going
University of Washington
Professional Experience
Beyondsoft Consulting Inc - Senior IT Manager
2016- 2018
Bellevue, WA
- Implemented an incident management and escalation system and process
- Define standard network architecture for all larger and mid-size office and improve IT service reliability
- Significantly restructured internal processes eliminating duplication of efforts, better budget control, highest quality resources selection, and more.
- Reduced manual steps by automating functional testing and deployment process.
- Optimized delivery and enhanced visibility on all aspects of the project.
- Main point of contact for escalations, working closely with multiple stakeholders to remove impediments.
- Responsible for resource management and team building.
- Strengthened help desk relationship between the end user and the external business partner.
- Managing US data center using virtualization and SAN technology (VMWare, NetApp)
HTC America - IT Manager
2017 - 2010
Bellevue, WA
- Manager a team of 4 regional IT help desk, Network, system and Business Applications
- 2 remote office deployments during period of rapid growth and managing 7 remote office and 1 data center
- Deployed new systems including: SAN/NAS file storage, disk-to-disk enterprise backup solution and complete disaster recovery plan and procedures, PBX in all locations with VoIP implementation and voicemail, help desk application, asset tracking/inventory management, secure 802.11 wireless LAN including Radius authentication server.
- Administer 500+ Windows/ Mac/ Linux clients and 150+ servers within 8 office locations and multiple home users.
- Windows 2000/2003 Enterprise Active Directory and group policy configuration, management, and security.
- Maintain system stability and security utilizing tools, such as Microsoft’s WSUS, Microsoft System Center, and WhatupGold.
- Consolidated and streamlined network and telecom carriers resulting in $90,000 annual savings
- Reduced operations budget by 37% in three years.
Contact
Email:
Call:
+1 832 472 7991